FAQ

Products and legality
Ordering, payments and order processing
Shipping

Q: Do you sell brand medicines or generic pills?
A: We are able to sell generic products only.

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Q: What kind of medications do you sell?
A: To learn this please review the section entitled products in your browser, where a full list of medications is provided, some medicines are controlled substances to get which you must undergo a physical exam, that is we cannot sell them online. Such medications include Valium, Lorazepam, Ativan, Diazepam, Clonazepam, Klonopin, etc.

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Q: What does Generic mean?
A: Generic indicates using a different name for the same ingredients. The contents of the pills in our generic version and the branded analogue are identical.

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Q: Why is the price of your product low?
A: Due to several reasons. We do not pay anything for marketing, there are no taxes to be paid as theegi arrival of unregistered product is tax free, the manufacturer is located in an offshore zone and the production costs are much lower. Child labor is not used.

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Q: Why are the name on the pill and the branded one different?
A: The name printed on the pill indicates the active ingredient used here. The contents of the generic pills are identical with the contents of the branded versions. Only the names differ. The use of the brand names on pharmaceuticals by the manufacturers of generic drugs would be the breach of copyright though using the well known ingredients is legal.

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Q: Why do the pill and branded medicine have different shapes?
A: The reason is the same as in the question above. The shape of the pill represents the intellectual property of the manufacturer and reproducing it would be the breach of copyright.

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Q: What is the difference between Soft and Regular tabs?
A: They are different in the speed of action (the Soft tabs provide result faster than regular ones) and in the zone of absorption. Soft tabs resolve under the tongue so you can take alcohol or eat rich foods before the sexual activity, with regular tabs drinking is prohibited.

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Q: What is the package of the pills?
A: The pills are packed in one or more blister packs consisting of 10 pills each. All orders under 60 pills are shipped in one package. Large orders can be divided in 2 packs and come in 2 separate envelopes. The second part of a large order is posted in 3 days after the first one.

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Q: Will you propose other products in the future?
A: If you need a product which you can not find at our site, you can let us know of the product you are interested in and we will try to include it in our list.

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Q: Are the products you offer FDA approved?
A: The products we sell are manufactured and shipped from India. All of them are approved by INDIAN FDA for export.

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Q: I submit my order. What happens next?
A: A licensed physician will consider your order. He will approve or decline it.

When your order is approved, the physician will then write your prescription and our ordering system will ensure that it is sent to the pharmacy where it will be filled and shipped.

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Q: Can I pay not by cash? Are cheques, Paypal, cash accepted?
A: We are sorry, but we accept credit card payments only. This is the shortest way to process your order. When your payment is received by our processing centre, your product is ready to be packed and sent out.

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Q: What credit cards do you accept?
A: We accept Visa, MasterCard, AmEx, Diners and JCB cards.

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Q: When will my credit card be charged?
A: When your order is processed and accepted by our billing department.

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Q: Tell me about privacy policy.
A: The current privacy policy in the terms & conditions section of our order page provides all necessary information.

Our online order system works with the latest Security encryption technology to ensure that your credit card information is submitted safely and with the highest level of protection. We check all our computer systems regularly to ensure that our ordering system is protected.

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Q: What is your cancellation policy?
A: You may cancel your order before the order has shipped or been approved by the doctor. If the order has already been shipped or approved we cannot cancel your order. Please refer to the current cancellation policy in the terms & conditions section of our order page for more information.

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Q: What is SSL Encryption and why is it required?
A: SSL Encryption or Https is a technique used to safeguard private information which is sent via Internet. To prove the site’s legitimacy, the SSL encryption uses a PKI (Public Key Infrastructure) – public/private key, to encrypt IDs, documents, or messages to securely transmit the information in the World Wide Web. In order to show that our transmission is encrypted, most browsers will display a small icon that would look like a pad “lock” or a key and the URL begins with “https” instead of “http”. SSL Encryption or https from a digital certification authority will helps the secure web site with confidential information on web.

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Q: Do you have any age restriction?
A: Unfortunately, we do not sell the goods to persons, who 18 years old and younger.

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Q: What about the shipment of orders?
A: 2 shipping methods are available at the moment:

  • Trackable Courier Service: the packages receive tracking number, then they are sent by this postal service and tracked by the tracking number supplied after the order is shipped. See Tracking Your Package for details.
  • International Unregistered Airmail

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Q: Do you ship Internationally?
A: Yes, we ship Internationally at this time.

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Q: Can customs delay my order?
A: Customs will inform you about delay. The addressee is invited to give them a permission to open the parcel. In this case it is examined and given to you. If you have any difficulties with getting your order, please contact us and we will try to help you.

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Q: If I receive a damaged package or it is missing, what should I do?
A: Facing this problem, please contact our support team and notify of the problem. The package will be resent or we will return your payment. Examine our policies section.

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